Got Questions? We Have Answers

Shipping

Where do we ship?

We currently ship only within the United States to ensure the highest quality local service experience. If we expand to additional regions, we’ll announce it to our community first. For estimated delivery times, shipping options and more details, please refer to our Shipping Policy page.
When will I get my order?

For items stocked in our warehouses, standard delivery usually takes 4–9 business days. After your order has shipped, you’ll receive a tracking link so you can monitor its progress in real time via the Track Order page.
Shipping & Handling Process

Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners.
What are the shipping costs?

Every order comes with free shipping, no minimum spend, no hidden conditions, just simple, hassle-free delivery straight to your door.

Returns

What is your return policy?

Online shopping should be enjoyable, so feel free to experiment with your choices. If something isn’t quite right, you can return it within 30 days of delivery for a refund, provided it is in its original condition and packaging. For complete details on eligibility, exclusions, and how to make a return, please see our Refund Policy page.
Damaged or defective items

We understand how frustrating this situation can be. Once we confirm that the item is defective, we’ll send you a brand-new replacement. If the item needs to be returned, we will cover the return shipping costs.

We’ll also provide you with return instructions for the damaged or defective item. Please make sure to complete the process within 30 days of the delivery date.

We sincerely apologize for the inconvenience and for your less than perfect experience.
Return shipping guidelines

Our returns team will provide you with the nearest return location to ship your package. Once we receive the returned item, your return will be processed within 7 days.

If possible, please share the tracking number for your return shipment with us. This helps us process your return as quickly as possible.

Please note that return shipping costs are not covered by us. For full details on eligibility, exclusions and the return process, please visit our Refund Policy page.

Other

How can I cancel my order?

Orders can be canceled as long as they have not yet been submitted for fulfillment. Please note that a 5% cancellation fee applies to cover transaction processing costs, as these fees are not refunded by Shopify once an order is canceled.

Orders are often processed for fulfillment within a few hours, so we recommend contacting us as soon as possible to increase the chance of cancellation.

If your order has already been shipped, you will need to follow our return policy to request a refund after delivery. Our customer support team is always here to help with any questions. For full details, please refer to our Refund Policy page.
Other inquiries

If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at info@lunealiving.com
We're here to help!

Contact information

Store name: Lunea Living
Company name: Essence Elite Ltd
Company number: 77586875
Warehouse Address:
Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong

Email: info@lunealiving.com
Phone number:
We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 6pm (GMT-8)
Saturday and Sunday: Closed