Shipping policy

Last updated: July 07, 2026

At Lunea Living we want receiving your order to feel as delightful as shopping for it. Every item is handled with care, packed thoughtfully, and sent out with speed and reliability. Our goal is simple: get your products to your door smoothly, without any hidden surprises.

Shipping Destinations

We currently ship exclusively within the United States. Every order is prepared with attention to detail before leaving our warehouse.

Shipping Costs

We are happy to offer free standard shipping on all orders. No additional shipping fees will be charged at checkout.

Order Processing & Delivery Times
Processing Time: Orders are typically prepared within 1–2 business days before they leave our facility.
Transit Time: Once shipped, deliveries usually arrive within 3–7 business days.
Total Delivery Time: Most orders reach you in 4–9 business days from the date of purchase.

Our daily cut-off time is 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles), Monday through Friday. Orders placed after this time will begin processing the next business day.

Order Tracking

As soon as your order is on its way, we’ll send a confirmation email including tracking information. This lets you follow your package all the way to your doorstep. While we aim for prompt delivery, occasional delays can happen due to weather, high demand, or other unforeseen circumstances. If this occurs, we’ll keep you informed so you’re never left guessing.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping details, please contact us as soon as possible at info@lunealiving.com

We will make every reasonable effort to update your shipping information before your order is dispatched. However, once an order has entered processing, we cannot guarantee that changes to the shipping address can be made.

For any questions about your shipment or if you need assistance, our team is ready to help. Simply reach out at info@lunealiving.com and we’ll guide you every step of the way.

Lost or Missing Packages

If your tracking information shows that your order has been delivered but you have not received it, please contact us within 14 days of the recorded delivery date.

We will work with the shipping carrier to investigate the issue and keep you informed throughout the process. While we are happy to assist, Miracna is not responsible for packages that are lost, stolen, or misplaced after the carrier has marked them as delivered.

Order Cancellations

Orders paid by credit or debit card may be cancelled within 24 hours of being placed.

After the 24-hour cancellation window has passed, your order may already be in processing or prepared for shipment. At that stage, we may no longer be able to cancel the order.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us:

Contact Information

Store name: Lunea Living
Company name: Essence Elite Ltd
Company number: 77586875
Warehouse Address:
Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong

Email: info@lunealiving.com
Phone number:
We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 6pm (GMT-8)
Saturday and Sunday: Closed