Payment Policy
At Lunea Living, we are committed to providing a safe, secure, and convenient shopping experience. This Payment Policy explains the payment methods we accept, how transactions are processed, and the measures we take to protect your information.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All payments are subject to authorization and approval by the relevant payment provider. We reserve the right to decline or cancel any order if payment authorization cannot be obtained or verified.
Pricing and Currency
Unless otherwise stated, all prices displayed on www.lunealiving.com are listed in United States Dollars (USD).
Applicable taxes, duties, or other charges will be calculated and displayed during checkout where required.
Secure Payments
Lunea Living utilizes industry-standard security technology to help protect your personal and payment information. Our Website is secured using Secure Sockets Layer (SSL) encryption, which encrypts sensitive data transmitted during online transactions.
This encryption technology helps safeguard information such as billing details and payment credentials from unauthorized access.
PCI DSS Compliance
Our payment providers comply with the Payment Card Industry Data Security Standard (PCI DSS), an internationally recognized framework designed to ensure the secure handling of payment card information and reduce the risk of fraud.
Payment information is processed through secure third-party payment gateways, and Lunea Living does not store complete credit or debit card details on its servers.
Payment Information
For security and privacy reasons, Lunea Living does not have access to your full payment card information. Once a transaction has been completed, we may only receive limited information, including:
- Billing information
- Shipping information
- Order details
- The last four digits of the payment card used
This helps ensure that sensitive payment data remains protected throughout the payment process.
Order Verification
To help prevent fraudulent transactions, we reserve the right to perform verification checks before accepting and processing an order. In certain circumstances, additional information may be requested to confirm the identity of the purchaser or verify payment authorization.
Failure to provide requested verification information may result in delays or cancellation of the order.
Declined or Failed Transactions
If your payment is declined or cannot be successfully processed, your order will not be completed. We recommend contacting your bank, card issuer, or payment provider for assistance if you experience payment-related issues.
Lunea Living is not responsible for any fees, penalties, or charges imposed by financial institutions in connection with declined transactions or payment processing failures.
Privacy and Data Protection
We value your privacy and are committed to protecting your personal information. Lunea Living does not sell, rent, or disclose customer information to third parties for marketing purposes.
For more information about how we collect, use, and protect personal information, please review our Privacy Policy.
Contact Information
If you have any questions regarding payments, billing, or transaction security, please contact us:
Store name: Lunea Living
Company name: Essence Elite Ltd
Company number: 77586875
Warehouse Address:
Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
Email: info@lunealiving.com
Phone number:
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 6pm (GMT-8)
Saturday and Sunday: Closed